How We Ensure the Best Possible Customer Experience
Our Core Values Series aims to demonstrate our commitment to delivering high-quality products and care to our partners. Our core values go beyond the products and services we offer and extend to the total value we offer to partners and customers to keep their businesses moving forward. We pride ourselves on going over and beyond for our customers to tailor solutions and provide support well after the sale.
Unmatched Local Engineering Support
Our local engineering team works alongside partners and customers before, during, and after the sale. Our main objective is to ensure our products and solutions seamlessly integrate into customer environments and meet their labeling printing requirements. We are confident in our ability to adapt and customize our solutions to meet unique applications.
The only thing better than a great thermal printer is amazing customer support to go with it. From selection to installation to continued support, we’re with our customers every step of the way.
Customization with Late Point Configuration
We work with our customers to make sure their thermal printer is custom-tailored to meet the needs of their application. Our Late Point Configuration team adds (and in some cases removes) any application-specific features such as firmware, printer emulations, ODV-2D barcode inspection systems, cutters, peelers, rewinders, and Wi-Fi. With a turnaround time of as little as three business days, you'll be set up for success right when you open the box. We’re happy to provide the custom solutions our customers need for successful integration into their work environment. The tailored solutions minimize your potential downtime and keep your enterprise running effectively and efficiently.
Ensure Compatibility with Our RFID Printer and Label Validation Lab
As many experts suggest, RFID labeling will only continue to increase in popularity and demand. Retailers will either expand their own RFID mandates or begin their own RFID labeling journey. With this rise, many other industries and applications will jump onto the RFID bandwagon. To support the growing RFID labeling community, we’re proud to offer global RFID Printer and Label Validation Labs in the Americas, APAC, and EMEA. In our labs, customers can test their specific RFID labels and inlays with our RFID printers. We also test for accuracy and speed to ensure your application is working at optimum efficiency.
Our lab also works closely with inlay and tag manufacturers to test their products for compatibility with our RFID label printers. Our dedicated RFID Subject Matter Expert keeps us informed on the latest RFID news and shares that knowledge and value with our customers.
Our Customer-Centric Values
We believe our customers deserve a reliable partner that works with them to provide the solutions they need. It is our pleasure to adapt solutions to the unique needs of our customers. Additionally, we offer Partner Programs to our partners to enjoy unique benefits when doing business around the world and are designed to give partners the tools and resources they need to succeed.
If you’d like to read more about our core values and products, check out our blog.
For more information regarding our services and lineup of printers, and how we can be of service to your enterprise, email us online or contact your local sales representative.
