TSC OneCall Service Program
A Service Program that offers more flexibility
One Program, Flexible Options
The TSC OneCall Service Program offers an ideal mix of features and benefits. This program provides continuous support and services, enabling clients to effectively plan and budget for all maintenance requirements to ensure devices remain in optimal operational condition. TSC offers flexible contract durations of up to five years to enhance asset protection. To maximize value, we strongly recommend selecting and purchasing the appropriate service plan concurrently with the device acquisition.
Operate at Peak Performance without Breaking Your Budget
The TSC OneCall Service Program enables users to protect their investments and ensures devices are always in working condition. You have the flexibility to choose from three types of service options: On-Site Extended Service, Return to Depot Extended Service and Return Parts to Depot. These Service Programs are an extension, or enhancement, of the original factory warranty. With the same coverage, you can choose to extend the service based on the standard factory warranty with different time frames to protect your devices longer. To have a top-to-bottom, inside-out preventative care of your investments, Comprehensive Warranty is the best choice.
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On-Site Service Return Printers
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Service Offerings At-a-Glance - Printers
Service Offerings At-a-Glance - EMC
| Service Type | Factory Warranty | Return to Depot | ||
|---|---|---|---|---|
| Contract Type | Basic Care - EMC | Value Plus - EMC | Enterprise Standard - EMC | |
| At Time of Purchase3 | 1Y | 1Y | ||
| 3Y | 3Y | |||
| 5Y | 5Y | |||
| Turn Around Time | Turnaround Time4 | 15 Business Days | 5 Business Days | 3 Business Days |
| Support | Technical Phone Support5 | Business Days | ||
| Software Support | V | V | V | |
| Logistics | Return Shipping6 | - | Free | |
| 2-way Shipping | Optional | |||
| Factory Warranty Coverage | All Parts and Labor | |||
| Extended Service Plans Coverage | Labor | V | V | V |
| Manufacturer Defects | V | V | V | |
| Normal Wear and Tear | V | |||
| Accidental Breakage | Optional (Max Cap 10%/20%) | V | ||
| Battery Refresh | Optional | Optional | ||
| Accessories | ||||
| Device | Device Commissioning | Optional | Optional | |
1 For certified partner only.
2 The Comprehensive Program availability may vary by region.
3 You can add any service within 30 days after the purchase of a printer from TSC Auto ID
4 Turnaround time is based upon the date of receipt. It may vary by region.
5 Technical phone support depends on the region and location.
6 Customers are responsible for shipping costs to our service centers or facilities.
7 Not including the labor of the assembly and disassembly.
8 Please see additional comments in “restrictions” section below.
9 Covers accidental damage such as cracked screens or broken housing.
Consult your local sales representative for pricing and service details before deciding on a service. After the consultation, simply inform your sales representative at the time of purchase, which is a hassle-free way to do things. For custom requests not included in the TSC OneCall Service Program, feel free to reach out to your local sales representative as well.
*Service availability depends on the region and location, please contact your local sales representative for more information.