Boost Perfect Order Rates with New AutoID Solutions
Consumers have many choices today. To keep your advantage, you need loyal, happy customers. Increasing customer retention by just 5% can increase profits by 25-95%. These existing customers become brand advocates, spend more, and are 50% more likely to try new products1.
To drive customer loyalty for your metrics-driven business, we recommend using the Perfect Order Rate (POR). This measures the percentage of flawless customer transactions2. A perfect order is on time, has the correct items and quantity, is billed correctly, and is shipped to the right place. We also count returns as errors and try to minimize them. Our POR is calculated as the total flawless and return-free orders divided by total orders. You can compare your performance at the American Productivity and Quality Center3.
Mistakes at your distribution centers, carriers, and 3PL providers can cause imperfect orders. We rely on barcodes for efficiency, but errors can hurt your POR and customer loyalty.
Use scanners and mobile devices like the S50 to improve accuracy. Inspect barcode quality every time to reduce errors and boost perfect order rates.
Key questions to consider:
- How much is poor label quality costing you?
- What are your top causes for imperfect orders?
- Are you getting chargebacks and returns from failed scans?
- How much are you allocating for carrier losses?
Now Available: TSC’s Supply Chain Solutions Guide
Stop losing money on shipping errors and returns. Our guide, "IT Approved Identification Solutions for Global Operations," shows you how to improve perfect order rates and keep your customers happy. Download it today!
Or, read a recent Case Study that walks through how our Retail customer leverages AutoID solutions to drive value.4
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Find out how others in the Supply Chain industry are leveraging AutoID technology to reduce errors, save money, and maximize productivity. Click here to request a consultation.
1 Forbes “The Value of Investing in Loyal Customers” https://www.forbes.com/councils/forbesagencycouncil/2020/01/29/the-value-of-investing-in-loyal-customers/
2 MetricHQ “What is the Perfect Order Rate” https://www.metrichq.org/supply-chain/perfect-order-rate/
3 American Productivity and Quality Center https://www.apqc.org/
4 Case Study: Weyco’s Warehouse Warrior https://www.youtube.com/watch?v=SFM2KMNclF0