TSC OneCall Service Program
*TSC America’s OneCall currently only available in United States and Canada.
One Program, Flexible Options
The TSC OneCall Service Program offers an ideal mix of features and benefits. This program provides continuous support and services, enabling clients to effectively plan and budget for all maintenance requirements to ensure devices remain in optimal operational condition. TSC offers flexible contract durations of up to five years to enhance asset protection. To maximize value, we strongly recommend selecting and purchasing the appropriate service plan concurrently with the device acquisition.
Operate at Peak Performance without Breaking Your Budget
The TSC OneCall Service Program enables users to protect their investments and ensures devices are always in working condition. You have the flexibility to choose from three types of service options: On-Site Extended Service, Return to Depot Extended Service and Return Parts to Depot. These Service Programs are an extension, or enhancement, of the original factory warranty. With the same coverage, you can choose to extend the service based on the standard factory warranty with different time frames to protect your devices longer. To have a top-to-bottom, inside-out preventative care of your investments, Comprehensive Warranty is the best choice.
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Time of Purchase Service Options Renewal and Post Purchase Service Options On-Site Return to Depot
For technical support, please click here.
Service Options Available at the Time of Purchase
| Service Type | Factory Warranty | On-Site Service | Return to Depot | Return Parts to Depot1 | |||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
| Contract Type | Standard Warranty - Printers12 | Basic Care - EMC | Onsite Non-Comprehensive - Printers12 | Onsite - Comprehensive - Printers2,12 | Depot - Comprehensive - Printers12 | Depot Non-Comprehensive - Printers12 | Value Plus - EMC10 | Enterprise Standard - EMC10 | Return Parts - Printers7,12 | Return Parts Comprehensive - Printers2,7,12 | |
| At Time of Purchase3 | 1Y | 1Y | 1Y | ||||||||
| 2Y | 2Y see additional notes below | 3Y | 3Y | 3Y | 3Y | ||||||
| 3Y | 3Y | 3Y | 3Y | 3Y | |||||||
| 5Y | 5Y | 5Y | 5Y | 5Y | |||||||
| Turn Around Time | Turnaround Time4 | 10~12 Business Days | 15 Business Days | Next Business Day | 7~10 Business Days | 5 Business Days | 3 Business Days | 7~10 Business Days | |||
| Support | Technical Phone Support5 | Business Days | |||||||||
| Software Support | V | V | V | V | V | V | V | V | V | V | |
| Logistics | Return Shipping6 | Free | - | -- | Free | ||||||
| 2-way Shipping | Optional | ||||||||||
| Factory Warranty Coverage | All Parts and Labor | Printhead: 25km (1 million inches) or 12 months which comes first, Platen: 50km (2 million inches) or 12 months which comes first, Excludes accessories and batteries | |||||||||
| Extended Service Plans Coverage | Labor | V | V | V | V | V | V | V | V | V | V |
| Manufacturer Defects | V | V | V | V | V | V | V | V | V | V | |
| Normal Wear and Tear | V | V | V | V | |||||||
| Accidental Breakage | V | V | Optional9 | V | V | ||||||
| Thermal Print Heads | V9 | V8 | V8 | ||||||||
| Platen Roller | V | V | V | ||||||||
| Battery Refresh11 | Optional | Optional | |||||||||
| Accessories | |||||||||||
| Device | Device Commissioning | Optional | Optional | ||||||||
1 For certified partner only.
2 The Comprehensive Program availability may vary by region.
3 You can add any service within 30 days after the purchase of a printer from TSC Auto ID.
4 Turnaround time is based upon the date of receipt. It may vary by region.
5 Technical phone support depends on the region and location.
6 Customers are responsible for shipping costs to our service centers or facilities.
7 Not including the labor of the assembly and disassembly.
8 If the number of Desktop TPH, Platen Roller, Chassis replacements during the comprehensive contract term is excessive, an audit will be conducted to determine the reasons and apply the corresponding corrective action.
9 Covers accidental damage such as cracked screens or broken housing.
10 EMC Warranty must be purchased within 30 days of ship date and becomes active starting from ship date.
11 EMC Battery Refresh does not include costs for shipping, handling, or packaging.
12 Available for TSC and Printronix printers.
Renewal and Post Purchase Service Plans Available
| Service Type | On-Site Extended Service | Return Device to Depot Extended Warranty | Return Parts to Depot1 | ||||||
|---|---|---|---|---|---|---|---|---|---|
| Contract Type | Onsite Non-Comprehensive - Printers12 | Onsite - Comprehensive - Printers2,12 | Depot - Comprehensive - Printers12 | Depot Non-Comprehensive - Printers12 | Value Plus - EMC10 | Enterprise Standard - EMC10 | Return Parts - Printers7,12 | Return Parts Comprehensive - Printers2,7,12 | |
| Renewel and Post Purchase Options3 | Desktop Printers | 3Y & 5Y plans available | 1Y & 2Y plans available | 3Y & 5Y available (Latin America Only) | |||||
| Enterprise and Industrial Printers | 1Y, 3Y & 5Y plans available | 3Y & 5Y available (Latin America Only) | |||||||
| Mobile Printers | 3Y & 5Y plans available | 3Y (Latin America Only) | |||||||
| Turn Around Time | Turnaround Time4 | Next Business Day | 7~10 Business Days | 5 Business Days | 3 Business Days | 7~10 Business Days | |||
| Support | Technical Phone Support6 | Business Days | |||||||
| Software Support | V | V | V | V | V | V | V | V | |
| Logistics | Return Shipping6 | -- | Free | ||||||
| 2-way Shipping | Optional | ||||||||
| Extended Service Plans Coverage | Labor | V | V | V | V | V | V | V | V |
| Manufacturer Defects | V | V | V | V | V | V | V | V | |
| Normal Wear and Tear | V | V | V | V | |||||
| Accidental Breakage | V | V | Optional9 | V | V | ||||
| Thermal Print Heads | V | V8 | V8 | ||||||
| Platen Roller | V | V | V | ||||||
| Battery Refresh11 | Optional | Optional | |||||||
| Accessories | |||||||||
| Device | Device Commissioning | Optional | Optional | ||||||
1 For certified partner only.
2 The Comprehensive Program availability may vary by region.
3 You can add any service within 30 days after the purchase of a device from TSC Auto ID.
4 Turnaround time is based upon the date of receipt. It may vary by region.
5 Technical phone support depends on the region and location.
6 Customers are responsible for shipping costs to our service centers or facilities.
7 Not including the labor of the assembly and disassembly.
8 If the number of Desktop TPH, Platen Roller, Chassis replacements during the comprehensive contract term is excessive, an audit will be conducted to determine the reasons and apply the corresponding corrective action.
9 Covers accidental damage such as cracked screens or broken housing.
10 For Value Plus or Enterprise Standard plans, the warranty may be renewed for 1 or 2 years. Renewals begin immediately after the expiration of the current coverage.
11 EMC Battery Refresh does not include costs for shipping, handling, or packaging.
12 Available for TSC and Printronix printers.
Consult your local sales representative for pricing and service details before deciding on a service. After the consultation, simply inform your sales representative at the time of purchase, which is a hassle-free way to do things. For custom requests not included in the TSC OneCall Service Program, feel free to reach out to your local sales representative as well.
*Service availability depends on the region and location, please contact your local sales representative for more information.