OneCall: Return to Depot Service
Streamline hardware support and minimize operational disruption with the OneCall Return to Depot Service. Clients are directed to ship or deliver their failed unit to the nearest authorized TSC service center. Following professional diagnosis and repair, a fully operational replacement unit will be efficiently returned to your designated location.
OneCall Return to Depot Service provides the following key advantages:
- All parts and labor2
- Required repair of non-functioning equipment
- Cleaning and adjustment
- Complete preventative maintenance
- Return shipping at no cost
- Turnaround of 7~10 business days after date of receipt
- Engineering updates are automatically applied
Technical Support Download Brochure
Service Offerings for Printers Service Offerings for EMC On-Site Service
1 Service availability & office hour depends on the region and location.
2 For detail terms and conditions, please refer to “Warranty Coverage” table in the brochure.